戴尔·卡耐基/DaleCarnegie
AtadinnerpartyinNewYork, oneoftheguests, awomanwhohadinheritedmoney, , ''trealizewhateveryoneknows: namely, thattheexpressiononewearsonone'sfaceisfarmoreimportantthantheclothesonewearsonone'sback.
'spersonality, hischarms, hisabilitytomakepeoplelikehim, werealmostwhollyresponsibleforhisextraordinarysuccess; andoneofthemostdelightfulfactorsinhispersonalitywashiscaptivatingsmile.
Actionsspeaklouderthanwords, andasmilesays , “Ilikeyou, .”, naturally, wearegladtoseethem.
Ababy''swaitingroomandlookedaroundatalltheglumfaceswaitingimpatientlytobeseen? , aveterinarianinRaytown, Missouri, , andallwereprobablythinkingofadozenotherthingstheywouldratherbedoingthan“wastingtime”:
“, , ?
“JustwhatyouandIwoulddo, ofcourse; , andsoontheentirereceptionroomjoinedin, andtheboredomandtensionwereconvertedintoapleasantandenjoyableexperience.”
Aninsinceregrin? Thatdoesn', aheartwarmingsmile, asmilethatcomesfromwithin, thekindofsmilethatwillbringagoodpriceinthemarketplace.
, apsychologistattheUniversityofMichigan, expressedhisfeelingsaboutasmile.“Peoplewho
smile,”hesaid , “tendtomanage, teachandsellmoreeffectively, ''swhyencouragementisamuchmoreeffectiveteachingdevicethanpunishment.”
TheemploymentmanagerofalargeNewYorkdepartmentstoretoldmeshewouldratherhireasalesclerkwhohadn'tfinishedgradeschool, ifheorshehasapleasantsmile, thantohireadoctorofphilosophywithasomberface.
Theeffectofasmileispowerful— “phonepower” “smile”comesthroughinyourvoice.
